Almost every business sector is being revolutionised by technology, and in order to keep pace with the competition, digital transformation is more important than ever. By 2026, worldwide spending on digital transformation is expected to reach $3.4 trillion, as organisations leave no stone unturned in the quest for efficiency, agility and innovation.
However, making the most of transformation is often much easier said than done. There are many different areas to enhance, from internal processes to customer-facing experiences and everything in between. What’s more, there are countless different solutions and technologies to choose from, which can make working out the best way to proceed fiendishly difficult. And incredibly, in some businesses, there are still some decision-makers and stakeholders who are unconvinced of the need to change core software applications and embrace the likes of automation and Artificial Intelligence (AI).